Payment

1. All School Tour purchases must be made via the Humanitix platform via credit card or invoice.
2. Collingwood Children’s Farm requires invoices to be paid in full 14 days prior to the event. Please allow adequate time for the payment to be processed.
 

Cancellation or postponement - by Client request

1. You may cancel your booking for any reason 14 days in advance of the original session date, in exchange for a full refund minus booking fees.
2. To action a self-service refund or cancellation, use the Manage Order button on your order confirmation email.
3. You may request a postponement for any reason up to 14 days in advance of your session. Alternative dates subject to availability.
4. The Client may request a postponement up to 72 hours in advance of a session (without penalty) if the daily maximum temperature is forecast to meet or exceed 35°C. Alternative dates subject to availability.
5. Inclement weather is not considered a reasonable grounds for cancellation or rescheduling. No refund will be given.

Cancellation or postponement - by request of Collingwood Children’s Farm

1. In the event of adverse weather, staffing, resourcing and safety issues or other unforeseen events, Collingwood Children’s Farm reserves the right to postpone or cancel a School Tour up to 24 hours in advance.
2. If we have to make a last-minute cancellation, the Client receives a full refund, minus booking fees, or will be given the opportunity to reschedule, subject to availability.

Our expectations of school groups

1. General
1. All supervising adults must be made aware of these terms and conditions.
2. All attending teachers must familiarise themselves with the School Tour Information Pack sent upon booking as it contains important logistical information.
3. We are a working farm. All attending children are the responsibility of the client and all visits must be staffed accordingly. All children must be adequately supervised at all times.
4. The School Tour schedule is strict and the end time cannot be adjusted to accommodate late arrivals.
5. It is the responsibility of the client to arrive at Farm Reception by 10am, to allow time for toilet and snack breaks before the School Tour start time of 10.30am. Please allow time for heavy traffic and a 15 minute walk from the big bus parking area on Johnston Street to get to Farm Reception.
6. We are an outdoor venue; please plan your visit accordingly and ensure students wear weather-appropriate clothing, including gumboots, raincoats, hats and sunscreen.
2. Arrival
1. Check in at Reception by 10am and show proof of purchase.
2. Confirm meeting point for 10.30am start time.
3. During the School Tour
1. The farmer’s role is to deliver content not manage student behaviour.
2. Active supervision and behaviour management is required at all times by teachers and supervising staff. Please ensure that students:
• Dispose of all rubbish appropriately
• Stick to the paths to prevent damage to gardens
• Don’t pick anything that is growing
• Don’t feed any of the animals
• Treat the animals with respect
4. After the School Tour
1. All spaces must be tidied up left as found.